Firstmark Credit Union

Firstmark Credit Union works on Improving their members’ lives through superior financial value and inspiring service. As a part of their value promise, they asked for a website that is smart, UX driven, and secure with some added flair that users don’t usually see in banking website designs. We wanted to create a website that would help them remain a necessary, growing, and extremely popular financial alternative.

Branding and Content: Keep the Logo, Change Everything Else!

Our marketing team knew we were in for a fun challenge when they faced 200 pages to review. So the very first task was determining which pages needed to stay, which would be combined or condensed, and which should be removed entirely. Working alongside Firstmark, we were able to go from 200 to 120 pages, cutting down the project cost and time requirements.

With a clean sitemap, it was up to our search engine optimization team to work in new key terms on every page to help with the future growth and discoverability with Google. Every page was combed through several times by multiple people to make sure all boxes were checked. Another major task was getting the sitemap into a new menu setup that makes sense for users of all ages and devices.

We needed to make all 120 accessible, whether this was via the menu, search features or within major pages where it made sense. Once a page passed its copy check, the linking requirements, and the SEO standard, it was pushed to design!

Who Says Banking Websites Can’t Be Fun?

Firstmark handed our design team a logo and a new spokesperson, Feliz, to build their new brand identity. With the addition of Feliz added a new life and personal touch to this banking website design that we really loved. By helping users via video with answers to complex questions around banking and the how-tos of the website, a new twist for Firstmark’s name and brand was born.

With Feliz in mind, our design team decided the website’s look and feel should take a similar approach with brighter colors, fun shapes and movement. We wanted to incorporate pictures of people just as diverse as their users to make all users feel seen and reflect the diversity of the community Firstmark services.

Image pulled from the Homepage of Firstmark

Another huge factor for the website was the calculators around loans and rates. This was a collaborative item between the design team and the development team. They both had to create something functional, accessible, and eye-catching. Functionally, each calculator is pulling from a set of rules and rates from the admin’s portal allowing the model that users are adjusting to create real numbers. These real and live numbers have been helping users make decisions on the spot while on the website! They can then use the call to actions to get in touch with the Firstmark team to get their account going all in the same place.

Image pulled from the Personal Loan page of Firstmark

A Functional Website with Intent and Purpose

Firstmark’s team needed automation to ease the stress of how many rates they update on any given month. Their team had to go page by page and keep a matrix to do these things manually, it was extremely time consuming and one missed area could cost them. Our development team got to work creating that same matrix in the backend of the website where the banking group can change a rate once and it will be applied to all pages where that rate is visible.

Another area that’s repeated on nearly every page are the disclaimers, these also need to be updated regularly. Again we saw an opportunity to ease the stress of upkeep. The development team created an area of the website where disclaimers can be updated once and then applied to all pages where that specific disclaimer is displayed.

The same approach was done to the login and signup features! We worked them into a similar system so the Firstmark team can easily manage several types of logins and signups. In true responsive design fashion, we took into consideration those who would be on mobile devices trying to purchase cars or get quotes for a home on the go. These logins and signups work on every type of device without loss of usability.

Everything within the website’s capabilities had the intent of making the management and useability of the website simpler and faster for both Firstmark and their users.

From Banking Website Designs & More We can Help

If you are looking to have your website redesigned, reorganized, or made easier to manage, reach out to us or schedule your own meeting on our calendar.

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What Our Clients Say

Lorne and Stefanie are an absolutely amazing combo. Their professionalism, timeliness, responsiveness, and organization made it super easy to get my new website up. I doubt you will get a better price quote and more down to earth team. If you are thinking about redoing your website...iNNOV8 is the place to be!!!

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